For companies with intensive use of productivity such as call centers, banks, insurance, accounting offices, among others, the use of a tool like Smith is essential. Monitoring access to software and websites is important for this class of prospect, but the most important argument is productivity and metrics. While the first provides information for decision making in hiring, firing, relocation, overtime, comparison with the biometric point and meritocracy policies (including PLR), the second allows for constant optimization of processes and visualization in high-level indicators. Contract reports are important for these companies if they have an infrastructure and construction, IT or communication sector, which require project management.
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